Terms of Service

Last Updated: August 26, 2026

Welcome to Velvet Lexa. These Terms of Service ("Terms") govern your use of our website and your purchase of products from Velvet Lexa. By accessing or using our website, you agree to be bound by these Terms.

1. General Terms

By using our website, you confirm that you are legally capable of entering into a binding agreement under applicable law.

You agree not to use our website for any unlawful or unauthorized purpose or to violate any applicable laws or regulations.

2. Products and Services

We make reasonable efforts to display our products, descriptions, images, pricing, and availability accurately. However, colors, images, measurements, and other product details may vary depending on your device or other circumstances.

We reserve the right to:

• Modify or discontinue products or services at any time.
• Limit quantities available for purchase.
• Refuse or cancel an order when necessary.
• Correct errors in product descriptions, pricing, or availability.

3. Orders

When you place an order through our website, you are making an offer to purchase the selected products.

After receiving your order, we may send you an order confirmation. An order confirmation does not necessarily guarantee that your order will be fulfilled.

We reserve the right to cancel or refuse an order for reasons including suspected fraud, incorrect pricing or product information, inventory issues, payment problems, or other circumstances that require cancellation.

If we cancel an order after payment has been processed, we will issue an appropriate refund to the original payment method.

4. Pricing and Payment

All prices displayed on our website are subject to change without notice.

You agree to provide accurate and complete billing and payment information when placing an order.

Payments may be processed through third-party payment providers. By submitting payment information, you authorize the applicable payment provider to process the transaction according to its terms and policies.

5. Shipping and Delivery

We will make reasonable efforts to process and ship orders within the timeframes communicated on our website.

Delivery times may vary depending on the shipping method, destination, carrier delays, weather, holidays, customs, or other circumstances beyond our reasonable control.

For additional information, please review our Shipping Policy.

6. Returns and Refunds

Returns and refunds are subject to our Refund & Return Policy.

Please review that policy before making a purchase.

7. Intellectual Property

All content on our website, including but not limited to logos, brand names, text, graphics, photographs, product images, designs, videos, and other materials, is owned by or licensed to Velvet Lexa unless otherwise stated.

You may not copy, reproduce, distribute, modify, publish, sell, or use our content without prior written permission, except as permitted by applicable law.

8. Prohibited Uses

You agree not to use our website to:

• Violate any applicable law or regulation.
• Commit fraud or engage in deceptive activities.
• Attempt to gain unauthorized access to our website or systems.
• Interfere with the security or operation of our website.
• Upload or transmit malicious code or harmful material.
• Collect or misuse personal information belonging to other users.
• Use our content or website for unauthorized commercial purposes.

9. Third-Party Services

Our website may use or link to third-party services, applications, payment providers, shipping providers, or other external websites.

Third-party services are governed by their own terms and policies. Velvet Lexa is not responsible for the content, policies, availability, or practices of third-party services.

10. Disclaimer

Our website and products are provided subject to applicable law. While we make reasonable efforts to maintain accurate information, we do not guarantee that all website content will always be complete, accurate, current, or free from errors.

11. Limitation of Liability

To the maximum extent permitted by applicable law, Velvet Lexa and its owners, employees, affiliates, service providers, and representatives will not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of our website or purchase of products, except where such liability cannot legally be excluded.

12. Indemnification

You agree to indemnify and hold harmless Velvet Lexa and its owners, employees, affiliates, service providers, and representatives from claims, damages, liabilities, losses, and expenses arising from your violation of these Terms or your misuse of our website.

13. Governing Law

These Terms will be governed by and interpreted in accordance with the applicable laws of the State of California and applicable federal laws of the United States, without regard to conflict-of-law principles.

14. Changes to These Terms

We may update these Terms of Service from time to time. Updated Terms will be posted on this page with a revised "Last Updated" date.

Your continued use of our website after changes are posted constitutes acceptance of the updated Terms to the extent permitted by law.

15. Contact Us

If you have any questions regarding these Terms of Service, please contact us:

Velvet Lexa
5243 Huntington Dr N
Los Angeles, CA 90032
United States

Phone: 440-937-3616
Email: support@velvetlexa.com
Live Chat: Available on our website