Shipping Policy

Last Updated: August 26, 2026

At Velvet Lexa, we work to process and deliver your orders as quickly and reliably as possible. This Shipping Policy explains how orders are processed, shipped, and delivered.

Order Processing

Orders are generally processed within 1–3 business days after payment has been successfully received.

Orders are not normally processed or shipped on weekends or U.S. public holidays.

During sales, promotions, holidays, or periods of unusually high order volume, processing times may be longer. If there is a significant delay, we will make reasonable efforts to keep you informed.

Shipping Times

After your order has been processed, estimated delivery times depend on the shipping method and destination selected at checkout.

Estimated delivery times are provided as an estimate and are not guaranteed. Delays may occur because of carrier issues, weather, holidays, customs, incorrect addresses, or circumstances outside our control.

Shipping Costs

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

Available shipping methods and costs may vary depending on the destination, order size, product availability, and other factors.

Order Tracking

When tracking information is available, we may provide a tracking number by email or through your order information.

Please allow some time for the carrier's tracking system to update after the shipment has been dispatched.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If you provide an incorrect or incomplete address and the package is returned to us, please contact our support team. Additional shipping charges may apply if the order needs to be reshipped.

Lost, Stolen, or Damaged Packages

Once an order has been handed over to the shipping carrier, delivery is subject to the carrier's handling and delivery procedures.

If your package appears to be lost, significantly delayed, or damaged during transit, please contact us at support@velvetlexa.com. We will work with you and, where appropriate, the shipping carrier to investigate the issue.

For damaged packages, please keep the original packaging and provide photographs when requested.

International Shipping

If international shipping is available for your order, the customer may be responsible for applicable customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.

These charges are outside of Velvet Lexa's control and may vary depending on the destination and applicable regulations.

Delivery Delays

Velvet Lexa is not responsible for delays caused by circumstances beyond our reasonable control, including severe weather, natural disasters, carrier disruptions, holidays, customs delays, strikes, or other unforeseen events.

Contact Us

If you have questions about shipping or the status of your order, please contact us:

Velvet Lexa
5243 Huntington Dr N
Los Angeles, CA 90032
United States

Phone: 440-937-3616
Email: support@velvetlexa.com
Live Chat: Available on our website