Refund & Return Policy

Last Updated: August 26, 2026

At Velvet Lexa, we want you to be completely satisfied with your purchase. If you are not satisfied with your order, please contact us so we can assist you.

Returns

We accept returns within 30 days of delivery.

To be eligible for a return, the item must:

• Be unused and unworn.
• Be in its original condition.
• Include the original packaging, tags, and accessories where applicable.
• Not be damaged, altered, or used improperly.

Items that do not meet these requirements may not be eligible for a refund.

How to Request a Return

To request a return, please contact us at:

Email: support@velvetlexa.com
Phone: 440-937-3616
Live Chat: Available through our website

Please provide your order number and explain the reason for the return. Our support team will provide you with the return instructions if your request is approved.

Refunds

Once we receive and inspect your returned item, we will notify you regarding the status of your refund.

If your return is approved, the refund will be issued to your original payment method. Depending on your bank or payment provider, it may take additional business days for the refund to appear in your account.

Damaged or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible after delivery.

Please include your order number and, where applicable, clear photos of the item and packaging so that we can review the issue and provide an appropriate solution.

Non-Returnable Items

Certain items may not be eligible for return due to their nature, hygiene requirements, personalization, or other applicable restrictions. Any such restrictions will be clearly communicated on the relevant product page.

Return Shipping

Unless the item is defective, damaged, or incorrectly sent, the customer may be responsible for return shipping costs.

If the return is due to an error on our part or a defective/damaged item, we will review the situation and determine the appropriate return or replacement solution.

Exchanges

If you would like to exchange an item, please contact our support team. Exchanges are subject to product availability and eligibility.

Contact Us

If you have any questions about our Refund & Return Policy, please contact us:

Velvet Lexa
5243 Huntington Dr N
Los Angeles, CA 90032
United States

Phone: 440-937-3616
Email: support@velvetlexa.com
Live Chat: Available on our website