Privacy Policy

Last Updated: August 26, 2026

Velvet Lexa ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit or make a purchase from our website.

Information We Collect

When you visit our store, place an order, contact us, or use our services, we may collect information such as:

• Your name
• Billing and shipping address
• Email address
• Phone number
• Payment and transaction information
• Order and purchase details
• Information you provide when contacting our customer support
• Information collected automatically when you browse our website, such as IP address, browser type, device information, and website activity

We only collect information that is reasonably necessary to operate and improve our business and provide our services.

How We Use Your Information

We may use your information to:

• Process and fulfill your orders.
• Process payments and transactions.
• Ship products to you.
• Provide customer service and support.
• Respond to questions, requests, and communications.
• Send order confirmations, shipping updates, and other transactional messages.
• Improve our website, products, and customer experience.
• Detect, prevent, and investigate fraud or unauthorized activity.
• Comply with applicable legal and regulatory requirements.
• Send promotional communications where permitted by law and in accordance with your preferences.

Payment Information

Payments may be processed through third-party payment providers. Velvet Lexa does not necessarily store your complete payment card information on our own systems. Payment information may be collected and processed by the applicable payment provider according to its own privacy policy and security practices.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to help provide essential website functionality, remember preferences, understand how visitors use our website, and improve our services.

You may be able to control or disable cookies through your browser settings. Some website features may not function properly if certain cookies are disabled.

How We Share Information

We may share personal information with trusted service providers when necessary to operate our business, including providers that assist with:

• Payment processing
• Order fulfillment and shipping
• Website hosting and technology
• Customer support
• Analytics and website performance
• Marketing and advertising

We may also disclose information when required by law, legal process, or governmental authority, or when necessary to protect our rights, customers, or business.

We do not sell your personal information as a general business practice.

Data Security

We take reasonable administrative, technical, and organizational measures to help protect your personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

Data Retention

We retain personal information for as long as reasonably necessary to provide our services, complete transactions, maintain business and financial records, resolve disputes, prevent fraud, and comply with applicable legal obligations.

Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information, which may include the right to:

• Request access to personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of certain personal information.
• Opt out of certain marketing communications.
• Request information about how your personal information is collected or used.

To exercise applicable privacy rights, please contact us using the information below. We may need to verify your identity before completing certain requests.

Children's Privacy

Our website is not intended for children who are under the age required by applicable law to provide consent to the processing of their personal information. We do not knowingly collect personal information from children in violation of applicable law.

Third-Party Websites

Our website may contain links to third-party websites, applications, or services. We are not responsible for the privacy practices or content of third-party websites. We recommend reviewing the privacy policies of any third-party services you use.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services, technology, or applicable legal requirements.

Any updates will be posted on this page with a revised "Last Updated" date.

Contact Us

If you have questions about this Privacy Policy or would like to make a privacy-related request, please contact us:

Velvet Lexa
5243 Huntington Dr N
Los Angeles, CA 90032
United States

Phone: 440-937-3616
Email: support@velvetlexa.com
Live Chat: Available on our website